Pepper

Pepper is the world’s most recognized social humanoid robot, designed by SoftBank Robotics to interact with people in retail, hospitality, healthcare, and educational environments. Standing at 121 cm with an integrated chest-mounted tablet, Pepper uses its emotion recognition system to read human facial expressions and vocal tones, adapting its behavior to create more natural and engaging interactions. Since its launch in 2014, Pepper has been deployed in thousands of locations worldwide.

Social Intelligence

Pepper’s core strength is its ability to engage people in conversation and provide a welcoming presence. The robot recognizes basic human emotions including joy, sadness, anger, and surprise, and adjusts its responses accordingly. With support for multiple languages and natural language processing, Pepper can serve as a greeter, information kiosk, or interactive guide in settings ranging from bank branches to shopping malls and hotel lobbies.

Deployment Applications

• Retail: Customer greeting, product information, and store navigation assistance
• Hospitality: Hotel check-in assistance, restaurant hosting, and concierge services
• Healthcare: Patient engagement, appointment guidance, and waiting room entertainment
• Education: Interactive teaching assistant and programming platform for students